Acme Hand Tools stands as a premier online retailer of hand and power tools. Founded in 1948 by George Kuhlman, the company began as a small electric motor repair shop in Grand Forks, North Dakota. Over the years, Acme Tools expanded its operations to include twelve brick-and-mortar stores across North Dakota, Minnesota, and Iowa. Today, Acme Tools holds the title of the largest B2B e-retailer in North Dakota and has earned national recognition from Internet Retailer and Newsweek’s Best Online Shops 2023 list.
Overall Customer Sentiment
Average Ratings
ResellerRatings.com
ResellerRatings.com features 5,368 reviews for Acme Tools. The average rating stands at 1.00 stars. Customers express dissatisfaction with various aspects of the service.
Yelp
Yelp showcases 39 reviews for Acme Tools. The platform highlights a great selection of power tools from major brands. Customers appreciate the variety offered.
Acme Tools’ Facebook page boasts 60,338 likes. The page emphasizes the company’s status as the Premier Online Retailer of Hand & Power Tools since 1948. Customer interactions on Facebook reflect a positive sentiment towards the brand.
Lumberjocks.com
Lumberjocks.com includes business reviews praising Acme Tools. Customers commend the company for great prices, efficient shipping, and outstanding customer service.
Trustpilot
Trustpilot hosts 137 reviews for Acme Tools. Customers share their experiences, contributing to the overall perception of the brand. The feedback varies, reflecting diverse customer experiences.
Number of Reviews
ResellerRatings.com
ResellerRatings.com has accumulated 5,368 reviews for Acme Tools. This significant number indicates active customer engagement on the platform.
Yelp
Yelp contains 39 reviews for Acme Tools. The reviews provide insights into customer satisfaction and product offerings.
The Facebook page of Acme Tools has garnered substantial attention with 60,338 likes. Customer reviews and interactions contribute to the brand’s online presence.
Lumberjocks.com
Lumberjocks.com features several reviews praising Acme Tools. Customers highlight the company’s competitive prices and reliable shipping services.
Trustpilot
Trustpilot includes 137 reviews for Acme Tools. The reviews offer a glimpse into customer experiences and satisfaction levels.
Specific Aspects of Customer Feedback
Product Quality
Durability
Customers frequently commend the durability of Acme Hand Tools. Many users report that the tools withstand heavy use over extended periods. One customer stated, “The products were of top-notch quality.” This sentiment reflects a common theme among reviews, highlighting the long-lasting nature of the tools.
Performance
Performance remains a critical factor for customers. Reviews often mention how well the tools function in various conditions. A satisfied customer shared, “I purchased a Makita tool for a much lower price than competitors, and it exceeded my expectations in terms of quality.” This feedback underscores the high performance of Acme Hand Tools.
Design
Design also plays a significant role in customer satisfaction. Users appreciate the ergonomic and practical design of the tools. Positive reviews highlight the thoughtful design elements that enhance usability and comfort during prolonged use.
Pricing
Affordability
Affordability stands out as a key advantage for Acme Hand Tools. Customers frequently note the competitive pricing compared to other retailers. One review mentioned, “The price was $20 less than major retailers.” This affordability makes Acme Hand Tools an attractive option for budget-conscious buyers.
Value for Money
Value for money is another aspect that receives positive feedback. Customers feel they get high-quality tools at reasonable prices. A testimonial stated, “I purchased a Makita tool for a much lower price than competitors, and it exceeded my expectations in terms of quality.” This indicates that customers perceive a strong correlation between cost and quality.
Shipping
Delivery Time
Delivery time often garners praise from customers. Many reviews highlight the prompt delivery of orders. One customer noted, “I ordered some really needed equipment and tools via the phone on Monday afternoon this week, and they showed up our Olathe, KS office on the following morning, Tuesday.” Such experiences emphasize the efficiency of Acme’s shipping process.
Packaging
Packaging quality also receives positive remarks. Customers appreciate the care taken to ensure their orders arrive in good condition. One review mentioned, “I got my ordered item in good quick time.” Proper packaging contributes to overall customer satisfaction by protecting the tools during transit.
Customer Service
Responsiveness
Acme Tools demonstrates a strong commitment to responsiveness. Customers frequently highlight the company’s quick and efficient communication. One customer on Trustpilot shared, “I ordered some really needed equipment and tools via the phone on Monday afternoon this week, and they showed up our Olathe, KS office on the following morning, Tuesday.” This rapid response time significantly benefits customers who require timely deliveries for their projects.
Another customer praised the ease of tracking orders and accessing information. “I was really impressed. Easy to make an account, easy to check on the process of the order. Easy to check on tracking information, and I got my ordered item in good quick time,” the customer noted. Such feedback underscores Acme Tools’ dedication to providing a seamless and responsive customer experience.
Problem Resolution
Problem resolution stands as a critical aspect of Acme Tools’ customer service. Many customers appreciate the company’s proactive approach to addressing issues. A Trustpilot review stated, “Having ordered several times from Acme Tools, sure, like most suppliers, there has been an issue or two over the years…. but their customer service has been excellent.” This testimonial highlights the importance of effective problem resolution in maintaining customer satisfaction.
Customers also value the straightforward process for resolving issues. One reviewer mentioned, “If you do have an issue, take photos and send to them…. nobody can take anyone’s word in the virtual world if they want to stay in business.” This practical advice reflects the company’s transparent and efficient problem-solving methods.
However, not all experiences are positive. Some customers report challenges with communication and resolution. One dissatisfied customer shared, “Order status remained at ‘order being processed’ for 5 weeks. The email address for customer service gets ‘actively rejected’ by their server.” This feedback indicates areas where Acme Tools could improve its problem resolution processes.
Overall, Acme Tools’ customer service receives mixed reviews. Positive testimonials emphasize the company’s responsiveness and effective problem resolution, while negative experiences highlight opportunities for improvement.
Acme Hand Tools has garnered a mixed reception from customers. Many reviews highlight the durability, performance, and design of the tools. Customers appreciate the affordability and value for money. Shipping efficiency and packaging quality also receive positive feedback. Customer service experiences vary, with some praising responsiveness and problem resolution. Acme Hand Tools remains a reputable choice for quality and affordability. Potential customers should consider personal priorities when evaluating Acme Hand Tools.
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